Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the Enda mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms apply to all users of the App, including passengers, drivers, couriers, fleet owners, and tour/towing operators.

2. Description of Service

Enda is a technology platform that connects passengers with independent transportation providers (drivers) and delivery operators. Enda does not provide transportation or delivery services directly — we operate as a marketplace and technology intermediary.

Services available on the platform include:

• Enda Ride — standard passenger transport
• Enda Executive — premium passenger transport
• Enda Luxury — high-end vehicle hire
• Enda Express — motorbike courier delivery
• Enda Parcel — package and parcel delivery
• Enda Cargo — large item and bulk transport
• Enda Tour — towing and breakdown recovery

3. Account Registration

To use the App you must:

• Be at least 18 years of age
• Provide accurate, complete registration information
• Maintain the security of your account credentials
• Immediately notify Enda of any unauthorised use of your account

You are responsible for all activity that occurs under your account. Enda reserves the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Driver and Operator Requirements

All drivers and operators on the Enda platform must:

• Hold a valid driver's licence appropriate for their vehicle class
• Maintain all required vehicle registration and insurance
• Pass Enda's KYC (Know Your Customer) verification process
• Comply with all applicable Zimbabwean transport regulations
• Maintain a minimum rating as specified by Enda

Enda conducts background checks and document verification. Approval is at Enda's sole discretion.

5. Payments and Wallet

The Enda Wallet is your in-app payment account. By using the wallet you agree that:

• Wallet funds are denominated in USD unless otherwise stated
• Top-up methods include EcoCash, InnBucks, and bank transfer
• Fares are automatically deducted upon trip completion
• Disputed charges must be reported within 7 days of the trip
• Wallet balances are non-transferable to third parties except via the in-app transfer feature
• Withdrawals are subject to processing times of 1–5 business days

Enda charges a service commission on each completed trip. Current rates are displayed in the app.

6. Cancellation Policy

Passengers:

• Cancellations before a driver is assigned: free
• Cancellations after a driver is assigned but before pickup: a cancellation fee may apply
• No-shows after driver arrival: full minimum fare charged

Drivers:

• Excessive cancellations may result in account suspension
• Drivers must complete all accepted trips unless a safety concern arises

7. Prohibited Conduct

You must not:

• Use the App for any illegal purpose
• Harass, threaten, or discriminate against other users
• Provide false or misleading information
• Attempt to circumvent the platform by transacting outside the App
• Use the App to solicit or recruit drivers or passengers to a competing service
• Reverse engineer, decompile, or tamper with the App
• Create fake accounts or engage in fraudulent activity

8. Safety and SOS

Enda provides an in-app SOS feature. By using this feature you acknowledge:

• The SOS alert notifies your trusted contacts and the Enda safety team
• Response times depend on network availability and location
• Enda is not a substitute for emergency services — always call 999 or 263 for life-threatening emergencies
• You must not use the SOS feature falsely or for testing purposes

9. Ratings and Reviews

After each trip, passengers and drivers may rate each other. You agree that:

• Ratings must be honest and reflect your genuine experience
• Ratings given in bad faith or as retaliation may be removed
• Sustained low ratings may result in account suspension for drivers
• Drivers with ratings below platform minimums may be removed from the platform

10. Intellectual Property

All content in the App, including logos, design, text, and software, is the property of Enda or its licensors and is protected by Zimbabwean and international intellectual property law. You may not use, copy, or distribute any content without Enda's written permission.

11. Limitation of Liability

To the maximum extent permitted by law:

• Enda is not liable for any indirect, incidental, or consequential damages arising from your use of the App
• Enda's total liability for any claim shall not exceed the amount paid by you to Enda in the 3 months preceding the claim
• Enda does not guarantee continuous, uninterrupted, or error-free service

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

12. Termination

Enda may suspend or terminate your account at any time for violation of these Terms, for safety reasons, or at our discretion with reasonable notice. You may delete your account at any time via Profile → Delete Account. Upon termination:

• Your access to the App will be revoked immediately
• Outstanding wallet balances will be refunded within 14 business days
• Data will be handled in accordance with our Privacy Policy

13. Governing Law

These Terms are governed by the laws of Zimbabwe. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.

14. Changes to Terms

Enda may update these Terms at any time. We will notify you of material changes via the App or by email. Your continued use of the App after notification constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms, contact us at:
Email: courage@mistnex.co.zw
Phone: 0774798743
Address: Harare, Zimbabwe