Delete Your Account

What will be deleted

• Your profile and account details
• All ride and delivery history
• Your wallet balance (non-refundable)
• Your ratings and reviews
• In-app chat messages
• KYC documents and verification status

How to delete your account

Account deletion must be done from inside the Enda app, where we verify your identity before permanently removing your data.

1. Open the Enda app on your phone
2. Go to Profile (bottom navigation)
3. Tap Delete Account
4. Select a reason and enter your password
5. Confirm the deletion

Data retention after deletion

Some data is retained for legal and regulatory compliance even after account deletion:

• Financial transaction records: up to 7 years (tax and audit requirements)
• KYC documents: up to 7 years (regulatory requirement)
• Trip records: up to 5 years

All other personal data is deleted within 30 days of account deletion. For more detail, see our Privacy Policy.

Need help?

If you are unable to access your account or need assistance with the deletion process, contact us:

Email: courage@mistnex.co.zw
Phone: 0774798743

We will process manual deletion requests within 30 days of identity verification.